Verint Continues Expansion in India
Verint continues its expansion in India through a partnership with Leading Systems Integrator, Wipro who will bring ULTRA's actionable Intelligence to the growing Indian market.
Verint Systems Inc. today announced that it has entered into a distribution agreement with Wipro Infotech to deliver VerintĂ˘â‚¬â„˘s ULTRA Intelligent Recording Solution to the Indian contact center business intelligence market.
Ă˘â‚¬Ĺ“This new partnership supports VerintĂ˘â‚¬â„˘s continued expansion in India,Ă˘â‚¬Âť says Dan Bodner, Verint's President and CEO. Ă˘â‚¬Ĺ“The combination of WiproĂ˘â‚¬â„˘s market position, reputation and skilled staff of industry-accredited professionals, provides Verint with a strong local partner and positions us for continued success in the Indian market.Ă˘â‚¬Âť
Wipro Infotech, a Business Unit of Wipro Limited, is a leading provider of IT solutions and services in India, offering system integration, software solutions and IT services. With Headquarters in Bangalore, India, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations.
Ă˘â‚¬Ĺ“We are pleased to be working with Verint to provide ULTRA, with its capabilities to analyze information from multi-channel customer interactions, to enterprises in India,Ă˘â‚¬Âť said Ishwar Hemrajani, Chief Executive, Technology Products, Wipro Infotech. Ă˘â‚¬Ĺ“Wipro continues to work with market-leading partners like Verint to provide the most effective solutions for our customers, and capitalize on the growth in the outsourcing and technology markets in India.Ă˘â‚¬Âť
VerintĂ˘â‚¬â„˘s ULTRA Intelligent Recording is designed to drive enterprise quality by enabling organizations of all sizes to cost-effectively capture every customer interaction and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent-assisted co-browsing contacts. Easy access to customer data through ULTRAĂ˘â‚¬â„˘s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.