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Verint Continues Expansion in India

Verint continues its expansion in India through a partnership with Leading Systems Integrator, Wipro who will bring ULTRA's actionable Intelligence to the growing Indian market.

Verint Systems Inc. today announced that it has entered into a distribution agreement with Wipro Infotech to deliver Verint’s ULTRA Intelligent Recording Solution to the Indian contact center business intelligence market.

“This new partnership supports Verint’s continued expansion in India,” says Dan Bodner, Verint's President and CEO. “The combination of Wipro’s market position, reputation and skilled staff of industry-accredited professionals, provides Verint with a strong local partner and positions us for continued success in the Indian market.”

Wipro Infotech, a Business Unit of Wipro Limited, is a leading provider of IT solutions and services in India, offering system integration, software solutions and IT services. With Headquarters in Bangalore, India, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations.

“We are pleased to be working with Verint to provide ULTRA, with its capabilities to analyze information from multi-channel customer interactions, to enterprises in India,” said Ishwar Hemrajani, Chief Executive, Technology Products, Wipro Infotech. “Wipro continues to work with market-leading partners like Verint to provide the most effective solutions for our customers, and capitalize on the growth in the outsourcing and technology markets in India.”

Verint’s ULTRA Intelligent Recording is designed to drive enterprise quality by enabling organizations of all sizes to cost-effectively capture every customer interaction and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent-assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.